The Dealer Services Operations Manager manages the Dealer Services team and is responsible for developing staff to facilitate department functions including dealer interactions, training efforts, and supporting the internal and external sales staff. The role handles coordinating the department workflow to maximize efficiencies within the team. 

Full-time | Remote Scheduled Available | USD $70,000.00 - USD $73,000.00 /Yr. 

APPLY HERE: https://careers.foundationfinance.com/jobs/1487?lang=en-us

Supervisory Responsibilities:

Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Duties may include, but are not limited to:

• Manages the activities of the team to accomplish company goals: develop and coach as needed, audit and track results, and provide updates/reporting to management on team metrics.
• Manage department workflow and assign tasks to increase program usage of potential new and existing dealers.
• Conduct escalated program approval/denial calls and training calls to ensure dealer understanding of program details.
• Collaborate with sales and marketing management, as well as all other departments and cross-functional teams, to improve processes, programs, and workflows to meet company goals.
• Manage, monitor, and track webinar activities and work with management to improve our outreach to dealers to understand our processes and how to best use our financing.
• Collaborate with Dealer Services Management to streamline the completion of outstanding items needed for dealer fundings.
• Implement process improvements to create efficiencies with the department queue and inbounds to ensure the department has appropriate coverage for daily operations.
• Provide, maintain, and track ongoing training for staff as processes and procedures change, updating SOP’s and training materials in a timely fashion.
• Oversee the Dealer Services audit process ensuring calls and tasks are completed in accordance with set guidelines, addressing issues with staff as needed.
• Monitor and oversee the first five account problem calls to make sure we are accurately educating dealers on necessary corrections to prevent issues in the future.

APPLY HERE: https://careers.foundationfinance.com/jobs/1487?lang=en-us

Minimum Qualifications:

• Bachelor’s degree in business, finance, communication, marketing or related field AND 2 years of management experience in operations, marketing or sales.
• To perform this job successfully, an individual should have knowledge of Word Processing software; Spreadsheet software and Internet software.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Remote Work:

Foundation Finance Company LLC requires that remote employees must reside in one of the following states to be considered for any of our remote positions: AL, AR, AZ, CO, CT, FL, GA, IL, IN, KY, LA, MD, ME, MI, MN, MO, MS, NC, NJ, NV, NY, OH, OK, OR, SC, TN, TX, UT, VA, WA, and WI.

About Foundation Finance:

Foundation Finance Company (FFC) is one of the fastest-growing consumer finance companies in the U.S. We work with home improvement contractors nationwide to help them close more sales through the use of flexible financing plans. FFC's full-spectrum lending approach has driven billions in originations and helped many customers make needed improvements to their homes. We're making big investments in both infrastructure and employee talent to keep up with our growth, so the time is right to join our team! It's a fast-paced environment with room to advance. We offer a competitive salary, medical/dental/vision benefits, 401(k) with company match, a casual dress work environment and much, much, more.

Working Conditions: Office environment with significant time spent sitting, typing and talking on the telephone.

Foundation Finance Company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

If you reside in the state of Colorado, please click on the following link to review our benefits: Foundation Finance Benefits

These benefits are designed to support our employees in their professional growth, health, and overall well-being. Eligibility, coverage details, and enrollment processes will be provided during the onboarding process. At Foundation Finance Company, we are committed to fostering a positive work environment where employees can thrive both personally and professionally.

APPLY HERE: https://careers.foundationfinance.com/jobs/1487?lang=en-us