Responsible for assisting the Account Servicing Manager with the day-to-day operations of the Account Servicing Department. This includes assisting with ongoing training, development and quality control of the Account Servicing department. Monitor staffing issues and make changes to insure adequate phone coverage. Assists all departments with Verifications, Credit Applications, inbound/outbound calls, customer service and night/weekend coverage as needed. Works directly with the Account Servicing

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Manager/and management team/ administrative staff to determine areas of potential process improvement. Assists with the planning, development, and implementation of all new policies and procedures within the department. Reviews and addresses areas of improvement directly with the department agents and managers. Communicates frequently with other staff members, managers, and executives as necessary.  Complete assignments and projects as delegated by the Account Servicing Manager.

Full-time | Hybrid | Pay Range: USD $51,000.00 - USD $60,000.00 /Yr. 

• Assist with Account Servicing related projects and assignments as delegated by the Account Servicing Manager.
• Supervise department staff and assist with planning the daily workload/scheduling for each collection team.
• Completes Account Servicing related duties such as taking payments, contacting delinquent customers, and resolving customer issues or disputes.
• Monitor Account Servicing related reports and industry/economic trends to help determine best practice items.
• Assist other departments with verifications, paperwork, inbound/outbound calls and other duties as required.
• Other duties as assigned by management. 

Supervisory Responsibilities

Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Minimum Qualifications:

• Associate’s degree in business, finance, communication, marketing or related field OR 2 years’ experience in related field
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

• To perform this job successfully, an individual should have knowledge of Word Processing software; Spreadsheet software and Internet software.

APPLY HERE: https://careers.foundationfinance.com/careers-home/jobs/1466?lang=en-us

About Foundation Finance:

Foundation Finance Company (FFC) is one of the fastest-growing consumer finance companies in the U.S. We work with home improvement contractors nationwide to help them close more sales through the use of flexible financing plans. FFC's full-spectrum lending approach has driven billions in originations and helped many customers make needed improvements to their homes. We're making big investments in both infrastructure and employee talent to keep up with our growth, so the time is right to join our team! It's a fast-paced environment with room to advance. We offer a competitive salary, medical/dental/vision benefits, 401(k) with company match, a casual dress work environment and much, much, more.

Foundation Finance Company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.